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☆ TERMS OF SERVICE ☆

last updated: 12 May 2024

general

client

+ You, the client, will be expected to first read my TOS and understand my general Commission Prices.
+ You are required to follow my way of requesting a commission, i.e: filling out the Ordering Form (linked at the bottom of this page).
+ You may display my work on external sites as long as it is visibly credited to me.
+ You may not upload or host my work in any gallery that is intended to display as your own work only.
+ You may not claim my work as your own.
+ You may use the artwork for personal use, including but not limited to: avatars, phone or computer wallpapers, and personal website/profile displays.
+ You reserve the right to print or create an otherwise physical reproduction of the Artwork as long as it is for your PERSONAL use only (i.e. NOT for sale/AI/NFT or any other form of monetary gain).
+ You may not use the artwork for redistribution or external projects, commercial or non-commercial (i.e. t-shirts, mugs, public flyers, etc.) unless otherwise discussed.
+ You are NOT authorized to change, modify, edit or use my works without my permission.
+ You are NOT authorized to trace over my Artwork in any way, including the use of the artwork as a “base.”
+ Any harassment at any stage in the commission process is not tolerated. This includes inappropriately-worded comments on my profile or private messages. I reserve the right to place blacklist anyone over harassment.
+ Clients who have commissioned and/or received work before the updated TOS has been published are still bound to its new contents, and it is the client's responsibility to check the TOS for updates.
+ Failure to comply with any of the rules listed within my TOS will result in blacklisting.

artist

+ By commissioning me, you are purchasing my service as an artist only.
+ I reserve the right to post your finished artwork in my gallery, although I can keep the client's name anonymous if specifically requested.
+ I reserve the right to decline any project or client for any reason.
+ I reserve the right to refund you the full amount paid if I no longer wish to work on your project for any reason.

commercial usage

+ If you, the Client, wish to order a commission for Commercial use, the total price of the commission, as well as any other royalties, will be agreed upon upfront.
+ The minimum price increase for commercial commissions is 150% of the original price. However, I reserve the right to charge more if I deem fit. [discount code: sillyvanseal]
+ The following cases are considered commercial use: Reproducing and selling the artwork publicly or privately, cases where you receive profit from a medium/platform where you have posted my artwork, (eg. Patreon, YouTube, Twitch, a personal site, business cards etc).

+ e.g. a $40 chibi would cost $100 if it is intended to be used in Twitch/YouTube promotional material, and $160 of it will be used for creating merchandise.

copyright

+ I reserve the right to sign and/or watermark my own work. The signature will remain on the full resolution image I send you via email.
+ I retain all copyright over my work, which includes the right to redistribute, reproduce, or use the image as a commission sample or for self-promotion unless otherwise agreed upon. In the case of a public commission (not under NDA), I may do whatever I wish with the art (e.g. post it to other sites such as Instagram) but will give proper credit to you for ownership of the character’s design.
+ I will not reuse/resell the artwork for personal or commercial projects unless explicitly granted permission by the commissioner.

NDA - privacy request

+ If you wish for your commission request to remain private, it must be stated during the ordering process.
+ The privacy request entails that I am not allowed to share any WIPs on social media, nor am I allowed to share or stream the process of the commission anywhere.
+ However, this also means that you must refrain from sharing any such spoilers yourself.

process

ordering

+ Please fill out the Commission Ordering Form linked at the bottom of this page.
+ You will get a reply from me to confirm your slot as well as discussing the details (if needed).
+ Should all my slots already be taken, I will offer you a spot on the waitlist which you can back out of at any time without repercussions before I officially confirm your slot.
+ If your requested character is extremely detailed, I have the right to charge a fee to include these details. This fee will be stated before the transaction, and you hold the right to make changes to your commission request (eg. change the character, agree to simplified design changes) before the transaction is complete.
+ Please ensure your request is easy to read and understand! Use punctuation!!
+ Any emails, private messages, and comments that you send must come in English or Bahasa Melayu (preferably English).
+ I will send you a rough sketch of the commission first, and once you are satisfied, I will guide you through the payment process.
+ Refunds are not accepted once the rough sketch stage is confirmed by the comissioner.

payments

+ All payment is done in USD / MYR and will be handled via PayPal / Ko-Fi / Local Malaysian Bank only. For internationals, you are responsible for making currency conversions.
+ I am not responsible for any mistakes made by you over the course of the transaction, so please make sure to double-check and pay the correct amount.
+ It is expected that you pay a deposit of 1/2 of total payment upfront before I work on anything beyond a rough sketch. No exceptions unless otherwise discussed.
+ Once the commission is complete and you are satisfied with the result, you are expected to pay the other 1/2 of total payment before I can officially email your order to ensure the best quality.
+ I will initiate the transaction to avoid accidental transactions. Do not send me any kind of payment until I have confirmed I can accept your commission AND have asked for payment.
+ If payment is not made within 24 hours after both parties have confirmed and agreed with the price, the commission will be cancelled (unless discussed).
+ Repeated counts of commissioning a project and failing to pay may result in blacklisting.

discounts

+ For every additional character, there would be a 10% discount of the base price.
+ Example: base price is $30. if you request for an extra character, that would be $27

refunds

+ Refund is allowed if I hadn’t already started on anything beyond a rough sketch
+ Refund is not allowed once I have started on the rest of the commission
+ No refunds will be given unless I, the artist, have to cancel the project for any given reason, in which case I will reimburse the lost fees and refund 100%.

working speed

+ I usually take up to 24 hours to respond to your initial order inquiry, depending on how many other inquiries I have been receiving. Should I not respond to you within this timeframe, please feel free to contact me and inform me of your order, and I will get back to you as soon as possible.
+ You reserve the right to set a deadline for your commission. This deadline must be disclosed prior to payment.
+ I have the right to decline a project if there is too short of a time allowance. At a minimum, I reserve the right to take at least 2-6 weeks to work on said project, depending on its size.
+ Please do not send reminders or rush me, especially if you have not previously informed me of a deadline.
+ If due dates are discussed, it is also the clients' responsibility to ensure prompt communication. I will not be held responsible for late delivery.
+ No harassment over my work speed will be tolerated, regardless of the time that has passed.
+ You reserve the right to be notified of any delays.

rush fee

+ Rush fees will enable your commission to be prioritized and bring you forward in the queue by a significant amount (est. completion time: 3-14 days).
+ Rush fees will incur a price increase of 25-100% of the original price, depending on the size of the project and the timeframe provided.
+ To be safe, please place your order AT LEAST 7 days before your required deadline.

revisions and feedback

+ I will provide updates (around 2-3, or more if it is a rush order) with screenshots of the work-in-progress.
+ You are free to request a WIP at any given time, just don’t do it daily.
+ It is up to you, the commissioner, to ensure your order contains the details you want me to follow. I am not responsible for any unsatisfactory element of the finished design if no feedback was given to amend it.
+ Up to two (2) major revisions can be made during the rough sketch phase of the commission. Only minor adjustments within reason can be made afterwards.
+ Each time I send a WIP to a client, I ask the client to provide feedback to me.
+ I do not accept major changes after I have already started working on the piece (e.g. requesting a completely different character / scenario)
+ After the order is completed, minor changes such as color adjustments are allowed if the missing or inaccurate elements are my fault (e.g. I overlooked details provided in the request).
+ Any changes requested after the commission has already been deemed complete by both parties will result in additional fees.
+ I will not redraw a completed commission unless payment is received for a separate order.

final product

+ There may be slight differences between the samples in my gallery and the illustration you will receive.
+ The commissioner must respect that my artistic style cannot be altered.
+ I reserve the right to reject critiques pertaining to artistic skill and stylization, and/or if the critique reduces the artistic quality of the piece.
+ Credit to me, the artist, is required when you post or use it on another platform.
+ You, the client, are responsible for saving any information, images, and other digital data I provide, as I cannot guarantee that I will permanently keep all the commissioned artworks on my devices and shared files.
+ I am not required to post your project in any public space, and if posted, I am not required to keep it there indefinitely. I have the right to delete or remove any public project, even if you paid for it, as you should have your own copy for personal use.
+ Feedback of the final product is permitted after completion of the piece, through private messages or comments.
+ Any comments that are rude, inappropriate, inflammatory, and/or non-constructive may result in blacklisting.

Once ready to order a commission,
do fill in the form below:

• ORDER FORM

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